SmartScoop® Mailing Address:

SmartScoop, an OurPet's brand
1300 East Street
Fairport Harbor, OH 44077


Customer Care:

If you have any questions regarding the setup or operation of SmartScoop, click HERE for the SmartScoop "Help Me" Online Support Archive. It contains lots of pictures and instructions - everything you need to make sure your SmartScoop Self-Scooping Litter Box is functioning properly. We want you to be completely satisfied with your purchase!


If you have any questions or issues that cannot be answered by reviewing your instruction manual or by visiting our "Help Me" Online Support Archive, send an email to our Customer Care Department. Please include the date of purchase, model number and product serial number in your email.



Please allow at least one-two business day to receive an answer via email.



877-SCOOP44 (877-726-6744)



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SmartScoop, an OurPet's brand.