Welcome to the SmartScoop® "Help Me" Online Support Archive! It contains lots of pictures and instructions - everything you need to make sure your SmartScoop Self-Scooping Litter Box is set up and functioning properly.  Unit colors may vary, picture instructions apply to all units.


To find help, simply click one of the links below.




setup   How-To: Set Up SmartScoop
filter   How-To: Install SmartScoop Activated Carbon Filters
bags   How-To: Install & Remove SmartScoop No-Touch Waste Bags
ramp   How-To: Install SmartScoop Litter Catching Ramp
assembly   How-To: Disassemble SmartScoop
empty   How-To: Empty Waste From SmartScoop
cleaning   How-To: Clean SmartScoop
cleaning motor   How-To: Clean Motor Unit
filling   How-To: Fill SmartScoop with Litter
troubleshooting clumps   Troubleshooting: Waste Clumps Stick to Litter Rake
clumps   Troubleshooting: Small Waste Clumps Stick to the Bottom of the Pan
no power   Troubleshooting: No Power to SmartScoop
cleaning sensor   Troubleshooting: Cleaning Cycle Doesn't Start
mode   Troubleshooting: What Do the Different MODE Lights Mean?
unit straining   Troubleshooting: SmartScoop Struggles Through a Cleaning Cycle
lid   Troubleshooting: Waste Lid Doesn't Close
waste   Troubleshooting: Waste Is Stuck Behind Rake
getting stuck   Troubleshooting: Waste Unit and Motor Unit Binds and Gets Stuck
rake   Troubleshooting: The Litter Rake Popped Out of The Slot
piles   Troubleshooting: Litter Piles Up Near The End of The Box


Lost Your Instructions?

Click the following links to open and download the instruction manuals.
SmartStart User Guide (3.4 mb PDF)
QuickStart Guide (1.37 mb PDF)











































































SmartScoop, an OurPet's brand.