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Troubleshooting - Waste Unit and Motor Unit Bind and Get Stuck


turn off  
turn unit off


Rarely, SmartScoop may get "'stuck" near the edge of the litter pan. 



Turn SmartScoop off.  


unlock clutch  
Ready position


Next, unlock the clutch.





Slide unit back into the "ready" position. SmartScoop can now be powered on to operate normally.


finger on latch  

pull unit upward


If you cannot move the unit back into the "ready" position, you may need to unlatch the waste unit in addition to unlocking the clutch.






Remove the waste unit by pulling it upward and reset SmartScoop. 

This malfunction rarely happens and is usually caused by improper operation or installation. 










SmartScoop, an OurPet's brand.